You might be using business insurance to cover the costs of damage to property or claims from the public, but have you protected yourself from loss of income?

Business interruption insurance is probably one of the most misunderstood forms of business insurance you can get.

The reason is, businesses will invest in products like commercial property or contents insurance, and they assume that these will cover them from losses if their building is damaged by flooding, or their equipment is damaged. And they will.

If your office is damaged by an environmental disaster, you’ll be able to claim the costs of any damage. But that’s just the cost of the damage.

What about the potential loss of income you might suffer if the damage or circumstances mean your business has to stop operating?

This is when business interruption insurance comes in. It helps protect and replace any income you would have made in the period you can’t operate following a disaster or unforeseen event/Name:Email:Telephone:

What you need to know about business interruption insurance

Like your other business insurance costs, you can claim interruption insurance as a legitimate expense so you do have some tax benefits to having it.

The reason this type of insurance is usually so heavily tied to another insurance product, is because you’ll only get a payout if the loss of income is directly linked to certain circumstances or a disaster.

For example, your policy will only pay out if you can prove that your loss of income is directly linked to the damage caused to your office or equipment by flooding or a fire etc.

Most policies will cover you from the date of the initial disaster to the date any repairs have been made, or until equipment has been replaced and you’re able to start trading again at your pre-event levels.

Your income payouts will usually be based on historical financial records for your company – for example how much your business made in the same period the previous year.

Or, if you’re a newer business with less trading history, how much you’d made in the months prior to the event.

It’s important therefore that you provide accurate records to your insurance broker or provider during the application as these figures will form the basis for any payouts.

What does business interruption insurance actually cover?

Because this type of insurance is usually tied to another insurance product, you’ll get extensive cover. First is the loss of profit during the period you can’t operate.

It’s also possible that you could claim any operating costs you still incur during the time you’re out-of-business but still need to pay.

You could also claim back employee wages so you can keep paying your staff and retain them during the time you can’t trade.

You’ll be able to identify exactly what you can get cover for when you apply for your insurance policy.

What doesn’t business interruption insurance cover?

Business Interruption insurance won’t cover the costs of damage to your property or loss of equipment caused by an event.

That will be covered by a separate product like commercial property insurance. This is why interruption insurance is usually packaged with another product because it will pay out as a result of the same incident.

You also can’t claim for any undocumented income that isn’t including in your company records submitted when you buy the policy.

This is why it’s vital that you provide accurate records to ensure you’re able to claim for everything you’re entitled to.

Would business interruption insurance protect me from future pandemics?

Right now there are a number of legal cases going through the courts regarding whether businesses can claim on business interruption insurance for loss of profit during Covid-19.

Typically speaking, no you won’t be covered for these events unless strictly stated in the policy – but these are usually not included.

For Covid-19 specifically, the High Court (and later the Supreme Court) has judged that policyholders should be able to claim against Covid-19 related losses on some policies.

The Government declared coronavirus a notifiable illness, and ordered businesses to close for the duration of lockdown.

However, there are still disputes going on over the size of payouts businesses should get. But what the episode shows is that business interruption insurance is essential to protect yourself from any unforeseen events or disasters and it’s much better to be prepared than not.

Find out more about business interruption insurance

If you want to protect your business’ future profits from disaster, then get in touch with us.

We can work with you to find the right level of business insurance cover for your company based on your individual needs. Get in touch.

About the author

Andrew Rigby

Andrew Rigby

LinkedIn profile Managing Director – General Insurance Division

Andrew has been involved with the business for over 20 years and oversees the day to day running of the General Insurance section. He actively manages a portfolio of commercial and high net worth...

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    J Best
    18 days ago
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    I cannot recommend Rigby Financial enough. Both Jeremy and Josh have helped me with my financials and helped to explain all of the confusing technical terms so that it's all less daunting! Jeremy is extremely responsive and is always on hand to answer any of my questions. Being a first time buyer, Josh has been unbelievably prompt with his emails and keeps me updated at every stage, answering all my somewhat daft questions and putting my mind at ease. Thoroughly recommend!

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    Thanks Jess, glad we’ve been able to help you unravel the jargon to make it clear and understandable. 👍🏼
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    L Winter
    19 days ago
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    Always great service from Rigby. Very responsive to questions and queries. Would highly recommend.

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    Thanks Lisa, it’s an absolute pleasure supporting you and your business 👍🏼
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    M Best
    24 days ago
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    As a complete novice on the process of buying a house, Rigby Financial have taken all of the worries and concerns out of my hands and guided me clearly throughout the process. Josh has kept in contact throughout, answered all of my questions promptly and shown a professional and friendly approach at all times. I would highly recommend Rigby Financials for anyone needing expert, informative advice & guidance, all given in a very relatable manner.

    Owner's reply
    ☺️Well isn’t this a lovely review - thanks Mandy! We try our hardest to make things as simple & stress free as possible, so it’s great to hear Josh has offered his usual first class service…..we’re only sorry he’s not available to help unpack boxes too 🤣! Wishing you lots of happiness in your new home .
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    G Grocott
    31 days ago
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    Fantastic experience with Rigby Financial. Josh was a great help throughout the whole process — professional, knowledgeable, and always quick to respond to any questions I had. The team made everything straightforward and easy to understand, and the service was excellent from start to finish. I’d highly recommend Rigby Financial to anyone looking for friendly, reliable advice.

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    Thank you for such great feedback 👍🏼 we are really pleased you have been happy with the service provided.
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    C
    215 days ago
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    Excellent professional and personal service. I have used Rigby for many years and they have always served our business well.

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    Thank you, CarolineM! So good to hear that our service has met your expectations over the years. It means a lot to have your trust and continued support.
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    T Lift Engineering
    313 days ago
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    As a business, we have used both the Insurance and Financial services of Rigby Financial for many years now. They take care of our Business Insurance, Cyber Insurance, Motor Trade Insurance, Company Pension Scheme, Group Life Cover, Private Medical Cover, Financial Investments and Employee Financial Planning Advice and we have always found them to be both efficient and highly professional in all aspects of the services provided. They take great interest in the specific needs of our business and have always given us clear well informed up to date advice to ensure we are well protected in a world that is ever changing. Our account managers are friendly, helpful and always available when needed. Outside of the business relationship, on a personal level I use Rigby Financial for my private home and car insurance along with their pension planning, investments and life cover. I would have no hesitation in recommending the services of Rigby Financial to both businesses and private individuals.

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    Wow 🥰 thank you for such an amazing review, we are really glad to hear you feel looked after and it’s great knowing that you are happy with our service👍🏼
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    L Kissock
    326 days ago
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    We have been using Rigby Financial for many years. We have always received excellent service from Kieron and the team, they are so helpful and efficient. The team consistently provides correspondence that is both clear and concise, ensuring that communication is straightforward and easily understood. They are diligent in making certain that we always have the appropriate cover in place, giving us peace of mind that our requirements are thoroughly met. We would not hesitate to recommend Rigby Financial to anyone looking for a reliable insurance company.

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    Thanks for the great review Lee, good to hear Kieron and the team are looking after you well👍🏼
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    C Danby
    336 days ago
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    I have used Rigby Financial for many years for both our business insurances and also at home. They are really easy to deal with, always proactive and make our insurance dealings very simple.

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    Thanks Carl, great to hear we’re giving you the support you need for all your insurances.
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    A Halstead
    338 days ago
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    We have used Rigby for many years both personally and professionally with our companies. Throughout that time we have always received an excellent service from all the team. From day one Jeremy has always been extremely helpful, friendly and approachable. He has kept us well informed about our products and we appreciate the personal touch that Rigby provide and how knowledgeable and professional Jeremy is and always value his advice. We would highly recommend.

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    So good to hear Amy, thank you!
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    O Phillips
    338 days ago
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    I have dealt with Rigby for a number years whilst building and operating my property business. They facilitated insurance on single dwelling properties to large multi unit development projects. I can always rely on them to sort the insurance side of my business, with minimal oversight or need for my involvement. I feel confident in recommending them to anyone.

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    Thank you for such a positive review👍🏼
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    J Harrison
    338 days ago
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    I have used Rigby Financial for a few years now with multiple policies. Great customer service and prompt with finding the best renewal price every year

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    Thanks Jamie good to hear you’ve been pleased with the service.
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    D Chana
    339 days ago
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    We own Bold Vets in St Helens and working with Rigby Insurance has been a godsend, taking all of the stress away from ensuring we’re covered for every eventuality. They’re straightforward, professional but friendly. Everything a family run business should be! They’ve helped us with everything from car insurance to more specialist veterinary practice cover. We highly recommend Andrew and the team and wouldn’t go anywhere else.

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    Thanks David it’s really good to work with you guys and lovely to get such positive feedback👍🏼
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    E Honey
    339 days ago
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    We’ve been using Rigby Financial for many years and have always received excellent service. Kieron has been consistently helpful, professional, and approachable, making sure we have the right cover in place and explaining everything clearly. It’s reassuring to know we can rely on them year after year, and we wouldn’t hesitate to recommend Rigby Financial to anyone looking for reliable insurance and outstanding customer care.

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    Thanks for the great review
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    A Hunter
    340 days ago
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    We have relied on Rigby Financial for all our business insurance needs for the past 10 years. Both Kieron and Jeremy consistently deliver excellent service, and their expertise and support are truly exceptional

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    Thanks for a great review
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    J Faulkner
    340 days ago
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    Arcoframe has used Rigby Insurance for nearly 20 years, and the level of service we've received has always been excellent. They handle all of our insurance needs, including our fleet of vans as well as buildings and contents insurance. Our main point of contact throughout the years has been Keiren, who has consistently gone above and beyond to assist us. He’s always been helpful, knowledgeable, and quick to respond whenever we’ve needed support or advice. We highly recommend Rigby Insurance to any business looking for a reliable and professional insurance partner.

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    Thanks for the great review
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    P Turner
    340 days ago
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    Rigby Financial has been handling our insurance for many years, and Kieron and his team are always responsive, professional, and readily available whenever you need assistance.

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    Thanks for the great review
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    T Buckley
    340 days ago
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    I've used rugby financial since I set my business up 15 years ago supply me with all our insurances the team is always happy to help with an any questions.an if they don't know the answer they find it out for you ,I can't recommend them enough ,give them a call today 😁

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    Thanks Tom for the fantastic review 👍🏼
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    J Stevenson
    340 days ago
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    Great Service, always very helpful and a great price.

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    Thank you for the review
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    J Mcknight
    340 days ago
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    Jeremy has been helping me over a number of years from preparing pensions and savings to ensuring I am making best use of my funds. Everything is proactive and reviewed annually. If I have any questions they are answered immediately.

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    Thank you for the great review, its really good to hear our clients are pleased with the service they receive.
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    E Ross
    340 days ago
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    Great service, quick responses.

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    Thanks for the review
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    P Livesley
    340 days ago
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    I have used Rigbys for over 20 years. Very competitive, always do there best. Speedy service. I can highly recommend them.

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    Thank you for the great review.
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    T Whitehead
    692 days ago
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    Having dealt with Rigby Financial for over 10 years I now use them for a number of services both personally and commercially. Always a pleasure to deal with, offering reliable advice and professional service with a personal touch.

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    Thank you for the great review Tom 👍🏼
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    K Sanderson
    773 days ago
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    When we were looking to replace our insurance advisor our criteria was to have a more personal service and deal with the same person and not a call centre, Rigby Financial was exactly what we were looking for. No matter if it was for renewal, adjusting the cover or to make a claim, the interpersonal experience and advice from Rugby Financial has been second to none!

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    Thanks Keith for the lovely review 👍🏼
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    L Rawlinson
    775 days ago
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    Amazing company and staff. I have always received a high standard of customer service. Highly recommend!

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    Thank you for the great review
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    L Connor
    775 days ago
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    Rigby Financial have been managing our insurance for many years now and I wouldn't go anywhere else. Kieron and his team are very responsive, professional, and always on hand if I need any help or advice.

    Owner's reply
    Thank you for the great review 👍🏼

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