Why has my premium gone up?
This is one of the most common questions we get asked – especially when people haven’t made a claim! So… what’s going on? Commercial Account Exec, Marcus, explains all.
What does excess mean?
A term referred to frequently in insurance is ‘excess’. But don’t worry if you’re not 100% clear about what it means, our Senior Account Executive, Mike, breaks it down here.
How long does it take for a claim to pay out (and what can delay it)?
Account and Claims Handler, Maureen, talks through the nitty-gritty around timescales and shares her insider info on how you can help to speed things up.