Private medical insurance is a valuable benefit for many people across the UK. By providing faster access to non-emergency healthcare, it helps to ease pressure on NHS services while ensuring individuals can get the care they need, when they need it.

Designed to work alongside the NHS rather than replace it, private medical insurance offers shorter waiting times and quicker access to diagnostics, specialist consultations, and planned treatments.

This allows the NHS to focus on emergency care, long-term conditions, and essential support services while patients benefit from greater choice and speed in their healthcare journey.

So, what does private medical insurance cover?

What private medical insurance covers

The range of services covered by private health care is becoming more and more important. Whilst not a replacement for the NHS, it can aid quicker access to consultant opinion, diagnostics, and planned interventions.

Consultations and diagnostics

Private medical insurance generally covers specialist consultations following referral, along with diagnostic tests, such as scans and blood tests. Many patients experience shorter waits for these services through private pathways.  And less time waiting for diagnosis, means faster access to treatment.

Mental health support

It’s no secret that mental health is difficult to manage on the NHS, which means many people are looking to private healthcare for this specifically, especially when it comes to therapy.

For instance, services like Vitality offer up to eight Talking Therapy sessions including CBT and counseling, with no need for a GP referral. This is significantly ahead of most NHS services as, according to The BMA, nearly 1 in 8 planned roles in the mental health workforce need urgently filling.

Cancer treatment

When it comes to what private medical insurance covers, most policies include cancer care from diagnosis through surgery, chemotherapy, and radiotherapy, though this is often subject to policy terms. Some insurers may also provide access to cancer support services alongside medical treatments.

Menopause support

While the NHS offers support throughout menopause, it can be a difficult time to navigate for many women. That’s why having dedicated private support services can help with consistency, providing support throughout an incredible time of change.

Physiotherapy

Many healthcare insurance options,  offer physiotherapy sessions within their own networks.

Private hospital treatment

If surgery or other hospital treatments are a part of your needed healthcare, most private healthcare companies will cover the cost of appointments, stays, and any medication needed. This means no worrying about hefty bills for necessary treatment, helping to remove stress from an already difficult time.

Dental cover

As the Oral Health Foundation have noted, there are positive changes ahead for the NHS in this space, but these do not help tackle the bigger problems faced by this sector.

Adding dental care to private healthcare packages makes sense: It means no stress trying to get an NHS dentist space. Instead, you’re covered to see emergency dentists and get hygiene treatments whenever needed.

Other optional features and add-ons

Depending on the provider and level of cover selected, private medical insurance policies may include extended outpatient cover, digital GP consultations, broader hospital networks, and flexible excess options. These can broaden coverage but may increase premiums.

What private medical insurance typically does not cover

While private medical insurance can provide faster access to treatment, it does not cover all healthcare needs and is not a replacement for NHS services. Key exclusions typically include:

  • Pre-existing conditions: Most policies exclude conditions that existed before cover began, though some insurers may offer coverage after a symptom-free period.
  • Emergency and chronic care: A&E treatment, ambulance response, and ongoing chronic care remain under the NHS.
  • Maternity, routine, and preventative care: Standard private medical insurance usually excludes pregnancy, childbirth, routine GP appointments, vaccinations, and preventive health checks.

Supporting your healthcare planning

Private medical insurance can form part of a broader approach to health and financial planning, especially where NHS waiting times for diagnostics, specialist opinions, and planned treatment are lengthy. It makes an ideal option for busy professionals and those looking to plan their retirement alike.

At Rigby Financial, we support clients in understanding how private medical insurance fits within personal and business planning. If you would like to review your options or discuss existing cover, please contact our team for personalised guidance.

About the author

Andrew Rigby

Andrew Rigby

LinkedIn profile Managing Director – General Insurance Division

Andrew has been involved with the business for over 20 years and oversees the day to day running of the General Insurance section. He actively manages a portfolio of commercial and high net worth...

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    J Best
    18 days ago
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    I cannot recommend Rigby Financial enough. Both Jeremy and Josh have helped me with my financials and helped to explain all of the confusing technical terms so that it's all less daunting! Jeremy is extremely responsive and is always on hand to answer any of my questions. Being a first time buyer, Josh has been unbelievably prompt with his emails and keeps me updated at every stage, answering all my somewhat daft questions and putting my mind at ease. Thoroughly recommend!

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    Thanks Jess, glad we’ve been able to help you unravel the jargon to make it clear and understandable. 👍🏼
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    L Winter
    19 days ago
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    Always great service from Rigby. Very responsive to questions and queries. Would highly recommend.

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    Thanks Lisa, it’s an absolute pleasure supporting you and your business 👍🏼
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    M Best
    24 days ago
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    As a complete novice on the process of buying a house, Rigby Financial have taken all of the worries and concerns out of my hands and guided me clearly throughout the process. Josh has kept in contact throughout, answered all of my questions promptly and shown a professional and friendly approach at all times. I would highly recommend Rigby Financials for anyone needing expert, informative advice & guidance, all given in a very relatable manner.

    Owner's reply
    ☺️Well isn’t this a lovely review - thanks Mandy! We try our hardest to make things as simple & stress free as possible, so it’s great to hear Josh has offered his usual first class service…..we’re only sorry he’s not available to help unpack boxes too 🤣! Wishing you lots of happiness in your new home .
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    G Grocott
    31 days ago
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    Fantastic experience with Rigby Financial. Josh was a great help throughout the whole process — professional, knowledgeable, and always quick to respond to any questions I had. The team made everything straightforward and easy to understand, and the service was excellent from start to finish. I’d highly recommend Rigby Financial to anyone looking for friendly, reliable advice.

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    Thank you for such great feedback 👍🏼 we are really pleased you have been happy with the service provided.
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    C
    215 days ago
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    Excellent professional and personal service. I have used Rigby for many years and they have always served our business well.

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    Thank you, CarolineM! So good to hear that our service has met your expectations over the years. It means a lot to have your trust and continued support.
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    T Lift Engineering
    313 days ago
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    As a business, we have used both the Insurance and Financial services of Rigby Financial for many years now. They take care of our Business Insurance, Cyber Insurance, Motor Trade Insurance, Company Pension Scheme, Group Life Cover, Private Medical Cover, Financial Investments and Employee Financial Planning Advice and we have always found them to be both efficient and highly professional in all aspects of the services provided. They take great interest in the specific needs of our business and have always given us clear well informed up to date advice to ensure we are well protected in a world that is ever changing. Our account managers are friendly, helpful and always available when needed. Outside of the business relationship, on a personal level I use Rigby Financial for my private home and car insurance along with their pension planning, investments and life cover. I would have no hesitation in recommending the services of Rigby Financial to both businesses and private individuals.

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    Wow 🥰 thank you for such an amazing review, we are really glad to hear you feel looked after and it’s great knowing that you are happy with our service👍🏼
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    L Kissock
    326 days ago
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    We have been using Rigby Financial for many years. We have always received excellent service from Kieron and the team, they are so helpful and efficient. The team consistently provides correspondence that is both clear and concise, ensuring that communication is straightforward and easily understood. They are diligent in making certain that we always have the appropriate cover in place, giving us peace of mind that our requirements are thoroughly met. We would not hesitate to recommend Rigby Financial to anyone looking for a reliable insurance company.

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    Thanks for the great review Lee, good to hear Kieron and the team are looking after you well👍🏼
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    C Danby
    336 days ago
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    I have used Rigby Financial for many years for both our business insurances and also at home. They are really easy to deal with, always proactive and make our insurance dealings very simple.

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    Thanks Carl, great to hear we’re giving you the support you need for all your insurances.
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    A Halstead
    338 days ago
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    We have used Rigby for many years both personally and professionally with our companies. Throughout that time we have always received an excellent service from all the team. From day one Jeremy has always been extremely helpful, friendly and approachable. He has kept us well informed about our products and we appreciate the personal touch that Rigby provide and how knowledgeable and professional Jeremy is and always value his advice. We would highly recommend.

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    So good to hear Amy, thank you!
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    O Phillips
    338 days ago
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    I have dealt with Rigby for a number years whilst building and operating my property business. They facilitated insurance on single dwelling properties to large multi unit development projects. I can always rely on them to sort the insurance side of my business, with minimal oversight or need for my involvement. I feel confident in recommending them to anyone.

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    Thank you for such a positive review👍🏼
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    J Harrison
    338 days ago
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    I have used Rigby Financial for a few years now with multiple policies. Great customer service and prompt with finding the best renewal price every year

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    Thanks Jamie good to hear you’ve been pleased with the service.
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    D Chana
    339 days ago
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    We own Bold Vets in St Helens and working with Rigby Insurance has been a godsend, taking all of the stress away from ensuring we’re covered for every eventuality. They’re straightforward, professional but friendly. Everything a family run business should be! They’ve helped us with everything from car insurance to more specialist veterinary practice cover. We highly recommend Andrew and the team and wouldn’t go anywhere else.

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    Thanks David it’s really good to work with you guys and lovely to get such positive feedback👍🏼
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    E Honey
    339 days ago
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    We’ve been using Rigby Financial for many years and have always received excellent service. Kieron has been consistently helpful, professional, and approachable, making sure we have the right cover in place and explaining everything clearly. It’s reassuring to know we can rely on them year after year, and we wouldn’t hesitate to recommend Rigby Financial to anyone looking for reliable insurance and outstanding customer care.

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    Thanks for the great review
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    A Hunter
    340 days ago
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    We have relied on Rigby Financial for all our business insurance needs for the past 10 years. Both Kieron and Jeremy consistently deliver excellent service, and their expertise and support are truly exceptional

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    Thanks for a great review
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    J Faulkner
    340 days ago
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    Arcoframe has used Rigby Insurance for nearly 20 years, and the level of service we've received has always been excellent. They handle all of our insurance needs, including our fleet of vans as well as buildings and contents insurance. Our main point of contact throughout the years has been Keiren, who has consistently gone above and beyond to assist us. He’s always been helpful, knowledgeable, and quick to respond whenever we’ve needed support or advice. We highly recommend Rigby Insurance to any business looking for a reliable and professional insurance partner.

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    Thanks for the great review
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    P Turner
    340 days ago
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    Rigby Financial has been handling our insurance for many years, and Kieron and his team are always responsive, professional, and readily available whenever you need assistance.

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    Thanks for the great review
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    T Buckley
    340 days ago
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    I've used rugby financial since I set my business up 15 years ago supply me with all our insurances the team is always happy to help with an any questions.an if they don't know the answer they find it out for you ,I can't recommend them enough ,give them a call today 😁

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    Thanks Tom for the fantastic review 👍🏼
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    J Stevenson
    340 days ago
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    Great Service, always very helpful and a great price.

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    Thank you for the review
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    J Mcknight
    340 days ago
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    Jeremy has been helping me over a number of years from preparing pensions and savings to ensuring I am making best use of my funds. Everything is proactive and reviewed annually. If I have any questions they are answered immediately.

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    Thank you for the great review, its really good to hear our clients are pleased with the service they receive.
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    E Ross
    340 days ago
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    Great service, quick responses.

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    Thanks for the review
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    P Livesley
    340 days ago
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    I have used Rigbys for over 20 years. Very competitive, always do there best. Speedy service. I can highly recommend them.

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    Thank you for the great review.
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    T Whitehead
    692 days ago
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    Having dealt with Rigby Financial for over 10 years I now use them for a number of services both personally and commercially. Always a pleasure to deal with, offering reliable advice and professional service with a personal touch.

    Owner's reply
    Thank you for the great review Tom 👍🏼
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    K Sanderson
    773 days ago
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    When we were looking to replace our insurance advisor our criteria was to have a more personal service and deal with the same person and not a call centre, Rigby Financial was exactly what we were looking for. No matter if it was for renewal, adjusting the cover or to make a claim, the interpersonal experience and advice from Rugby Financial has been second to none!

    Owner's reply
    Thanks Keith for the lovely review 👍🏼
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    L Rawlinson
    775 days ago
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    Amazing company and staff. I have always received a high standard of customer service. Highly recommend!

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    Thank you for the great review
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    L Connor
    775 days ago
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    Rigby Financial have been managing our insurance for many years now and I wouldn't go anywhere else. Kieron and his team are very responsive, professional, and always on hand if I need any help or advice.

    Owner's reply
    Thank you for the great review 👍🏼

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