Glossary

ACT OF GOD – An unpreventable accident or event that is the result of natural causes such as flood, storm or earthquake.

AGGREGATE LIMIT – The maximum amount an insurer will pay under a policy in respect of all accumulated claims arising within a specified period of insurance.

ALL RISKS – Term used to describe insurance against loss of or damage to property arising from any fortuitous cause except those that are specifically excluded.

AVERAGE – A clause in non-marine insurance policies whereby in the event of under insurance the claim paid out by the insurer is restricted to the same proportion of the loss as the sum insured under the policy bears to the total value at risk.

BUSINESS INTERRUPTION – An insurance class that protects companies following a material damage loss, against loss of profit, revenue or income. This can also be established to protect Increased Costs of Working and other Additional Expenditure. This cover will pay out over a set time period termed the Indemnity Period.

CERTIFICATE OF INSURANCE – A document prepared by or signed by an underwriter to provide evidence of insurance. Some are required by law as in Motor and Employers’ Liability covers, others such as Marine Insurance certificates are intended to replace the policy in some circumstances.

CLAIMS MADE – This can apply to Liability, Professional Indemnity or Directors & Officers Liability policies. If a claim is made during the time period when a policy is in effect, the insurance company is responsible for its payment, up to the limits of the policy, regardless of when the act or event causing the claim occurred, provided that the date is within the Retroactive Date on the policy. N.B. When a claims made policy expires all cover ceases unless Run-Off cover is arranged or a new claims made policy is established with a suitable retroactive date.

CLAIMS OCCURRING – If a claim arises out of an occurrence during the period when a policy is in force, the insurance company is responsible for its payment, up to the limits of the policy, regardless of when the claim is brought by the Third Party. Note that local laws often impose time limits on when claims can be brought. For example, 3 years for Third Party Personal Injury or 6 years for Third Party Property Damage in the UK. Time runs from date of knowledge of the injury or damage, hence the problem of “long tail” claims such as asbestosis when the time between inhalation of the fibres and manifestation of the disease can take many years.

CONDITIONS – All insurance policies have conditions. It is important that these are reviewed and compliance against them assessed and confirmed. Failure to do so whilst not as serious as non compliance with a Warranty could result in the claim being declined where a condition has been breached.

COST OF RISK – Various definitions are available. For example, the cost of insurance or other transferred risk plus the cost of claims arising from risk retained plus the internal cost of administering claims and the risk programme overall.

DEDUCTIBLE – the specified amount a loss must exceed before a claim is payable. Only the amount, which is excess of the deductible, is recoverable from insurers.

DIFFERENCE IN CONDITIONS – This cover is provided by global insurance arrangements to uplift local insurance covers to the level of cover provided under the global. It is not automatically available unless the same insurer is used at a local level. See also Difference in Limits.

DIFFERENCE IN LIMITS – This cover is provided by global insurance arrangements to uplift local insurance limits to the level provided under the global. It is not automatically available unless the same insurer is used at a local level. See also Difference in Conditions.

DUTY OF DISCLOSURE – A common law duty on the part of a proposer for insurance to disclose to the insurer any material fact that would influence the insurer in accepting or declining a risk or in fixing the premium or terms and conditions of the contract. This duty rests with insurers as well and they must not withhold information from the proposer.

EPL – Employment Practices Liability (EPL) covers the entity, all employees, Directors and Officers for claims brought by past, present or prospective employees for Sexual Harassment, Wrongful Termination and Discrimination.

EXCESS OF LOSS – A form of insurance where the insurer only becomes involved where a claim exceeds the amount of such loss retained by the primary insurer on the underlying policy.

EXCLUSIONS – A term in an insurance or reinsurance contract that excludes the insurer or reinsurer from liability for specified types of loss. An exclusion may apply throughout a policy or it may be limited to specific sections of it. In certain circumstances an exclusion may be limited or removed altogether following the payment of an additional premium.

FIRST LOSS COVERS – A type of partial insurance which covers less than the full value of the property at risk where the insurer agrees that the principle of “average” will not apply.

IBNR (INCURRED BUT NOT REPORTED) – Losses which have occurred during a stated period, usually a calendar or policy year, but have not yet been reported to the insurer as of the date under consideration. For instance, insurance company statements prepared after the end of the calendar year would have to include an estimate of losses that occurred during that year and also prior years which have not yet been reported. Note that it can take many years for liability claims to be brought and for the true result on a liability account to emerge hence it is often referred to as “long tail” business.

INCREASED COST OF WORKING – Under a business interruption policy some cover is provided for additional expenditure incurred by the insured solely for the purpose of reducing the shortage in production following an insured event.

INDEMNITY – A principle whereby the insurer seeks to place the insured in the same position after a loss as he was in immediately before the loss (as far as possible). The principle does not apply to life assurance.

INDEMNITY PERIOD – Under a business interruption insurance the period during which cover is provided for disruption to the business following the occurrence of an insured peril.

INSURABLE INTEREST – A monetary interest in life, property or an event legally entitling a person or business to insure it. Unless the insured will suffer financially in the event of a loss, he does not have an insurable interest and is not legally entitled to insure that particular risk.

JURISDICTION CLAUSE – A policy clause that specifies what country’s courts shall have jurisdiction in the event of a dispute under the policy. See also Territorial Limits.

LOSS ADJUSTER – Independent qualified loss adjusters are used by insurers for their experience and expertise necessary to carry out detailed and in some instances prolonged investigations of complex and large losses.

MATERIAL DAMAGE – An insurance cover that protects physical assets. Also known as Property Damage. See also ALL RISKS above as the most common form of perils covered by this insurance.

MATERIAL DAMAGE WARRANTY – A warranty in a business interruption policy stipulating that for the interruption insurance to be effective there must be a policy in force in respect of the material damage section and a claim paid or admitted thereunder for such damage caused by an insured peril.

MATERIAL DAMAGE WAIVER – A special and relatively common clause that reduces the impact of the Material Damage Warranty.

MATERIAL FACT – Any fact which would influence the insurer in accepting or declining a risk or in fixing the premium or terms and conditions of the contract is material and must be disclosed by the proposer.

NEGLIGENCE – Perhaps the most common form of tort. It has been defined in English case law as ‘the omission to do something which a reasonable man guided by those considerations which ordinarily regulate the conduct of human affairs would do, or doing something which a reasonable and prudent man would not do’. This gives rise to a civil liability.

OCCURRENCE WORDINGS – An occurrence wording insures losses within the year that they occur as opposed to when the claim is lodged with insurers. This type of wording normally applies to Employers’ Liability and also most Public Liability policies. This gives the best protection against long tail losses without needing to be concerned with run-off cover as is the case under “claims made” liability wordings.

PROFESSIONAL INDEMNITY INSURANCE – This policy protects a professional firm against liability towards third parties for financial injury, loss or damage, arising from professional negligence of the firm or its employees.

PROXIMATE CAUSE – Proximate cause has been defined in English law ‘the active efficient cause that sets in motion a train of events which brings about a result, without the intervention of any force started and working actively from a new and independent source. ‘All claims are assessed against the proximate cause being insured under the policy.

PUBLIC LIABILITY INSURANCE – The insurance of liability for accidental bodily injury or damage to the property of third parties, designed to cover businesses from the risk of being sued by a member of the public.

REINSTATEMENT OF LIMIT – This occurs where claims have eroded the Limit of cover provided. Some policies contain automatic reinstatement provisions but others require payment of additional premium.

REINSTATEMENT VALUE – A basis of settlement of a property damage policy. The payment made by insurers will not be reduced to reflect wear and tear or depreciation. It is important that the sum insured fully reflects the cost of reinstatement.

RETENTION – Assuming all or part of a risk instead of purchasing insurance or otherwise transferring the risk.

RETROACTIVE DATE – This is the date on a claims-made policy which triggers the beginning period of coverage prior to the effective date. If a policy has such a date, any claim made during the policy period on a loss that occurred before the retroactive date will not be covered.

RUN OFF COVER – When a “claims made” based policy is terminated due to a legal change in status (e.g. the firm is acquired or liquidated) it is possible to continue to protect past liabilities through a run-off policy. The cost of the run-off policy will gradually reduce as the years go by as liability arising from past activities diminishes.

SUBROGATION – In a contract of indemnity, the right of an insurer to stand in the place of the insured and exercise all rights of and remedies available to the insured, whether already enforced or not.

SUM INSURED – This refers to the values shown in the policy which should normally be the policyholder’s calculation of the total value at risk and upon which the insurer calculates the premium. Clauses can be added to protect against the effect of inflation.

TERRITORIAL LIMITS – Some liability/casualty policies will state that the territorial limit is restricted to the insured’s country of domicile, others extend to worldwide and others may give worldwide excluding USA/Canada. It is important to ensure that, if a third party claim can be brought against an insured in a foreign court, that the territorial limits expressed in the policy are wide enough to protect the insured. See also Jurisdiction.

THIRD PARTY – A person claiming against an insured. In insurance terminology the first party is the insurer and the second party is the insured.

THIRD PARTY LIABILITY – Liability of the insured to persons who are not parties to the contract of insurance and are not employees of the insured.

UBERRIMA FIDES – See Utmost Good Faith.

UTMOST GOOD FAITH – Insurance contracts are contracts of utmost good faith (uberrimafides) which means that both parties to the contract have a duty to disclose, clearly and accurately, all material facts relating to the proposed insurance. Any breach of this duty by the proposer may entitle the insurer to repudiate liability in the event of a loss.

WARRANTY – A very strict condition in a policy imposed by an insurer. A breach entitles the insurer to deny liability or all claims, not simply those directly affected by breach of the warranty. For this reason imposition of warranties by insurers should be strongly resisted.

Please note this list is not exhaustive.

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A Webster
1 days ago
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Always polite, efficient and helpful
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J Best
22 days ago
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I cannot recommend Rigby Financial enough. Both Jeremy and Josh have helped me with my financials and helped to explain all of the confusing technical terms so that it's all less daunting! Jeremy is extremely responsive and is always on hand to answer any of my questions. Being a first time buyer, Josh has been unbelievably prompt with his emails and keeps me updated at every stage, answering all my somewhat daft questions and putting my mind at ease. Thoroughly recommend!

Owner's reply
Thanks Jess, glad we’ve been able to help you unravel the jargon to make it clear and understandable. 👍🏼
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L Winter
23 days ago
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Always great service from Rigby. Very responsive to questions and queries. Would highly recommend.

Owner's reply
Thanks Lisa, it’s an absolute pleasure supporting you and your business 👍🏼
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M Best
28 days ago
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As a complete novice on the process of buying a house, Rigby Financial have taken all of the worries and concerns out of my hands and guided me clearly throughout the process. Josh has kept in contact throughout, answered all of my questions promptly and shown a professional and friendly approach at all times. I would highly recommend Rigby Financials for anyone needing expert, informative advice & guidance, all given in a very relatable manner.

Owner's reply
☺️Well isn’t this a lovely review - thanks Mandy! We try our hardest to make things as simple & stress free as possible, so it’s great to hear Josh has offered his usual first class service…..we’re only sorry he’s not available to help unpack boxes too 🤣! Wishing you lots of happiness in your new home .
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G Grocott
35 days ago
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Fantastic experience with Rigby Financial. Josh was a great help throughout the whole process — professional, knowledgeable, and always quick to respond to any questions I had. The team made everything straightforward and easy to understand, and the service was excellent from start to finish. I’d highly recommend Rigby Financial to anyone looking for friendly, reliable advice.

Owner's reply
Thank you for such great feedback 👍🏼 we are really pleased you have been happy with the service provided.
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C
219 days ago
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Excellent professional and personal service. I have used Rigby for many years and they have always served our business well.

Owner's reply
Thank you, CarolineM! So good to hear that our service has met your expectations over the years. It means a lot to have your trust and continued support.
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T Lift Engineering
317 days ago
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As a business, we have used both the Insurance and Financial services of Rigby Financial for many years now. They take care of our Business Insurance, Cyber Insurance, Motor Trade Insurance, Company Pension Scheme, Group Life Cover, Private Medical Cover, Financial Investments and Employee Financial Planning Advice and we have always found them to be both efficient and highly professional in all aspects of the services provided. They take great interest in the specific needs of our business and have always given us clear well informed up to date advice to ensure we are well protected in a world that is ever changing. Our account managers are friendly, helpful and always available when needed. Outside of the business relationship, on a personal level I use Rigby Financial for my private home and car insurance along with their pension planning, investments and life cover. I would have no hesitation in recommending the services of Rigby Financial to both businesses and private individuals.

Owner's reply
Wow 🥰 thank you for such an amazing review, we are really glad to hear you feel looked after and it’s great knowing that you are happy with our service👍🏼
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L Kissock
330 days ago
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We have been using Rigby Financial for many years. We have always received excellent service from Kieron and the team, they are so helpful and efficient. The team consistently provides correspondence that is both clear and concise, ensuring that communication is straightforward and easily understood. They are diligent in making certain that we always have the appropriate cover in place, giving us peace of mind that our requirements are thoroughly met. We would not hesitate to recommend Rigby Financial to anyone looking for a reliable insurance company.

Owner's reply
Thanks for the great review Lee, good to hear Kieron and the team are looking after you well👍🏼
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C Danby
340 days ago
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I have used Rigby Financial for many years for both our business insurances and also at home. They are really easy to deal with, always proactive and make our insurance dealings very simple.

Owner's reply
Thanks Carl, great to hear we’re giving you the support you need for all your insurances.
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A Halstead
342 days ago
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We have used Rigby for many years both personally and professionally with our companies. Throughout that time we have always received an excellent service from all the team. From day one Jeremy has always been extremely helpful, friendly and approachable. He has kept us well informed about our products and we appreciate the personal touch that Rigby provide and how knowledgeable and professional Jeremy is and always value his advice. We would highly recommend.

Owner's reply
So good to hear Amy, thank you!
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O Phillips
342 days ago
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I have dealt with Rigby for a number years whilst building and operating my property business. They facilitated insurance on single dwelling properties to large multi unit development projects. I can always rely on them to sort the insurance side of my business, with minimal oversight or need for my involvement. I feel confident in recommending them to anyone.

Owner's reply
Thank you for such a positive review👍🏼
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J Harrison
342 days ago
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I have used Rigby Financial for a few years now with multiple policies. Great customer service and prompt with finding the best renewal price every year

Owner's reply
Thanks Jamie good to hear you’ve been pleased with the service.
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D Chana
343 days ago
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We own Bold Vets in St Helens and working with Rigby Insurance has been a godsend, taking all of the stress away from ensuring we’re covered for every eventuality. They’re straightforward, professional but friendly. Everything a family run business should be! They’ve helped us with everything from car insurance to more specialist veterinary practice cover. We highly recommend Andrew and the team and wouldn’t go anywhere else.

Owner's reply
Thanks David it’s really good to work with you guys and lovely to get such positive feedback👍🏼
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E Honey
343 days ago
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We’ve been using Rigby Financial for many years and have always received excellent service. Kieron has been consistently helpful, professional, and approachable, making sure we have the right cover in place and explaining everything clearly. It’s reassuring to know we can rely on them year after year, and we wouldn’t hesitate to recommend Rigby Financial to anyone looking for reliable insurance and outstanding customer care.

Owner's reply
Thanks for the great review
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A Hunter
344 days ago
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We have relied on Rigby Financial for all our business insurance needs for the past 10 years. Both Kieron and Jeremy consistently deliver excellent service, and their expertise and support are truly exceptional

Owner's reply
Thanks for a great review
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J Faulkner
344 days ago
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Arcoframe has used Rigby Insurance for nearly 20 years, and the level of service we've received has always been excellent. They handle all of our insurance needs, including our fleet of vans as well as buildings and contents insurance. Our main point of contact throughout the years has been Keiren, who has consistently gone above and beyond to assist us. He’s always been helpful, knowledgeable, and quick to respond whenever we’ve needed support or advice. We highly recommend Rigby Insurance to any business looking for a reliable and professional insurance partner.

Owner's reply
Thanks for the great review
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P Turner
344 days ago
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Rigby Financial has been handling our insurance for many years, and Kieron and his team are always responsive, professional, and readily available whenever you need assistance.

Owner's reply
Thanks for the great review
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T Buckley
344 days ago
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I've used rugby financial since I set my business up 15 years ago supply me with all our insurances the team is always happy to help with an any questions.an if they don't know the answer they find it out for you ,I can't recommend them enough ,give them a call today 😁

Owner's reply
Thanks Tom for the fantastic review 👍🏼
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J Stevenson
344 days ago
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Great Service, always very helpful and a great price.

Owner's reply
Thank you for the review
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J Mcknight
344 days ago
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Jeremy has been helping me over a number of years from preparing pensions and savings to ensuring I am making best use of my funds. Everything is proactive and reviewed annually. If I have any questions they are answered immediately.

Owner's reply
Thank you for the great review, its really good to hear our clients are pleased with the service they receive.
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E Ross
344 days ago
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Great service, quick responses.

Owner's reply
Thanks for the review
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P Livesley
344 days ago
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I have used Rigbys for over 20 years. Very competitive, always do there best. Speedy service. I can highly recommend them.

Owner's reply
Thank you for the great review.
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T Whitehead
696 days ago
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Having dealt with Rigby Financial for over 10 years I now use them for a number of services both personally and commercially. Always a pleasure to deal with, offering reliable advice and professional service with a personal touch.

Owner's reply
Thank you for the great review Tom 👍🏼
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K Sanderson
777 days ago
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When we were looking to replace our insurance advisor our criteria was to have a more personal service and deal with the same person and not a call centre, Rigby Financial was exactly what we were looking for. No matter if it was for renewal, adjusting the cover or to make a claim, the interpersonal experience and advice from Rugby Financial has been second to none!

Owner's reply
Thanks Keith for the lovely review 👍🏼
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L Rawlinson
779 days ago
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Amazing company and staff. I have always received a high standard of customer service. Highly recommend!

Owner's reply
Thank you for the great review
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L Connor
779 days ago
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Rigby Financial have been managing our insurance for many years now and I wouldn't go anywhere else. Kieron and his team are very responsive, professional, and always on hand if I need any help or advice.

Owner's reply
Thank you for the great review 👍🏼

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