When Ralph Rigby started his own general insurance brokerage on 1st September 1980 never in his wildest dreams did he ever think that the company would now be the largest independent broker in St Helens. Ralph who has now been superseded by his sons Simon and Andrew, who, now together with a team of 16, run this very busy General Insurance Brokerage and Independent Financial Advisors. Andrew states the he ‘believes the success of the business has been down to the service we have provided over the years and having been being able to provide purely independent advice, supporting our clients throughout the life of the insurance policy. Should they ever have had a query that needed answering or assistance when submitting claims we have been there to help’.
The business has grown in size and reputation over the years. In 2004/05 the business acquired four other brokers Molyneux Sharrock (St Helens), Andrew Lamb & Son (Orrell, Wigan), AMT Insurance Services (Winstanley) and James Dadge & Son (St Helens).
Managing Director Simon Rigby says, ‘We know there is major competition in our sector of business but one of the benefits of working with an independent brokerage, like ours, is that the faces remain constant. Through this, we build a deep understanding of each client’s needs, and are able to assist them in their insurance planning’. The Company aims to deliver the best deal for customers in terms of cover and competitive premiums, using the benefit of our product knowledge and our understanding of the insurance market. Simon goes on to say, ‘The problem we have is that we only have a small marketing spend compared to that of the direct operators, and sometimes people can be led by the bright lights of marketing gimmicks. Believe me, that doesn’t mean, by any stretch of the imagination, that they are getting the best deal or the cover they need. We regularly welcome clients back after they’ve been left on their own to handle a claim - a pressure which most people can do without’.